Tuesday, September 15, 2015 (12 PM - 1:45 PM) // Central, Hong Kong
Lunch & Learn Workshop: Transforming the Customer Experience -
The Difference between Winning & Losing
12:00-1:45pm. What decision makers wouldn’t like to give their customers the type of memorable experiences that lead to increased sales, brand loyalty, more referrals, and long-term business relationships? Perhaps you’ve wondered just what that golden nugget is that some organizations seem to have to create the ultimate customer experience so successfully while their own efforts either don’t succeed or at best, yield average results. Well, after attending this program, you’ll wonder no more as you learn how to integrate four key components—handling business, making decisions, empowering staff members, and developing winning service models—to establish the perfect environment to give every existing and prospective customer a memorable, drive-to-action experience that both exceed expectations and keeps buyers coming back for years to come.
This program, delivered by award-winning globally-respected author, consultant, and past-professor David Goldsmith, will give to you: The knowledge you need to holistically assess your challenges and their solutions so that you focus resources where they will make the greatest improvement A window into how to identify and create opportunities that you never saw previously or even thought possible and how to rapidly convert those opportunities into the ultimate customer experience The tools every successful leader needs so that you can implement your newfound knowledge upon immediately returning to work at your organization Transforming the Customer Experience is a vital part of winning in today’s marketplace, regardless of organizations’ industries and sectors or cultures and geographies. Find out how to reap the rewards of winning customer experiences by taking the time to join this program. You will be glad you did.
The American Chamber of Commerce in HK 1904 Bank of America Tower 12 Harcourt Road Central, Hong Kong