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First 15-20 minutes is for networking
Sandwiches and Beverages included
In this lunch and learn workshop, we will learn the key skills to recognizing, dealing with, and preventing internal conflict at organizations. It's estimated that top mangers spend up to 36% of their time dealing with office strife, and each year billions are lost to such draws of time and employee morale.
If you are a forward-thinking professional looking to improve your conflict management skills and build a stronger more harmonious workplace, then this is the session for you.
Our Building Beyond Conflict™  workshop includes:
· 3 key action areas that allow for a stronger workplace: recognizing, dealing with, and preventing internal conflict.
An overview
· An analysis tool for understanding the five conflict styles and how to deal with them.
· Techniques for successfully recognizing defusing hot buttons using positive framing.
· Understanding and applying Harvard's 3rd side conflict model.
· Ownership, assertiveness, and statements: getting across a point without passing the problem or becoming aggressive
· Key tips for preventing future conflict.

Location

The American Chamber of Commerce in HK
1904 Bank of America Tower
12 Harcourt Road

Central, Hong Kong

http://bit.ly/AmChamOffice

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