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First 15-20 minutes is for networking
Light Breakfast included

Hosted by the Entrepreneurs/SME Committee and Information & Communication Technology Committee  

For the past two decades, developments such as TQM, BPR and others have driven business thinking and MBA teaching. Most organisations have achieved high degrees of efficiency, quality and process alignment. The global financial crisis is an indication that these approaches are limited in how they are best applied and new thinking is required to deal with the next level of business challenges in dealing with customers.
In the new competitive economic climate, competitive advantage will accrue to organisations that can
• Gain real customer insight
• Help knowledge flow around the organisation
• Grasp opportunities that arise in fast-moving environments
• Develop resilience to deal with uncertainty and risky environments
• Make progress against problems that resist current approaches
New approaches to complex, human problems are starting to emerge that address the issues that current business practices leave unresolved.
As with any new approach, a guide is essential in understanding what is required, what is different and what it offers.
Dave's talk will draw on the work of Cognitive Edge in applying the latest sophisticated thinking to businesses and their customers to get real results.


The American Chamber of Commerce in HK
1904 Bank of America Tower
12 Harcourt Road

Central, Hong Kong

See route

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