Lunch & Learn Workshop: Dealing with Difficult Conversations
12:00-1:45pm. Learn how to identify and handle difficult people, as well as resolve difficult conversations and issues arising from dealing with those people. Having to deal with 'emotional vampires' is inevitable in everybody's career life. Unfortunately it's never an easy task. This seminar will help you understand more about difficult and challenging people and behaviors, and show you how to deal with them effectively.
Outline: Identify four major types of 'difficult" people Three golden rules to dealing with difficult people Four effective ways to meet difficult people and behaviors head-on A six-step approach to tackle difficult one-on-one conversations Techniques in handling complaints, concerns, pushback and sensitive issues First 15-20 minutes is for networking Sandwiches and beverages included
The American Chamber of Commerce in HK 1904 Bank of America Tower 12 Harcourt Road Central, Hong Kong